Frequently asked questions
A wide range in adults, including anxiety, depression, panic, health anxiety, stress and burnout, obsessive-compulsive disorder, and PTSD and other trauma, as well as perinatal mental health. If you’re not sure whether we can help with your particular situation, say so on the get-started questionnaire and our clinical team will give you a straight answer.
You join a secure video call at an agreed time, usually for 50 minutes. A link is sent ahead of each appointment, and the session itself follows much the same shape as one held in a room.
£130 for 50 minutes. There’s no separate charge for getting started, and the full breakdown of fees and payment sits on our pricing page.
No, we don’t offer a free first session. Get started is free and commits you to nothing, and it’s how our clinical team checks we’re the right fit before your first paid appointment.
No. You refer yourself directly through get started. A GP referral isn’t a requirement for working with us privately.
We ask for at least 48 hours’ notice. Less notice than that may still be charged at the full rate, since that time has been set aside for you and turned away from anyone else.
It depends on your policy, so the best route is to raise it directly with us during get started. We’ll talk through what your provider is likely to ask for, such as pre-authorisation or a referral letter.
It’s kept confidential, subject to the same professional exceptions that apply to any UK-regulated psychologist, such as a risk to your safety or someone else’s, or a legal duty to disclose. Your psychologist would normally raise this with you first if either came up. Full detail is in our privacy policy.
A private space where you won’t be interrupted, and a stable internet connection. Most people join from a laptop, tablet or phone.
No, adults only. For a child or young person, your GP or school can point you towards local NHS child and adolescent mental health services.
Our clinical team reads your answers, matches you with a psychologist from the team, and comes back to you to arrange a first session, usually within a few working days.
By bank transfer or card, in advance of each session. Payment details are confirmed once you’ve been matched with a psychologist.
For most of what we treat, yes. The evidence for online delivery is broadly comparable to in-person therapy, particularly for structured approaches such as CBT and EMDR.
No, every session is delivered online by secure video. We’re clinical psychologists working with adults across Bromley and south east London, and we’ll update this site as the practice develops.
We’re not a crisis service. If you’re in immediate danger or having thoughts of harming yourself, contact your GP, call 999, or speak to the Samaritans free on 116 123, any time of day.